Effective Date: DEC 22, 2025 Website: www.shopzync.com Company: WHATECH MOBILE CO., LIMITED Huanbin Lin Room 505, 5th Floor, Beverley Commercial Centre 87-105 Chatham Road South Tsim Sha Tsui, Hong Kong Contact: [email protected]
We ship our products across Spain and all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.
Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.
Estimated delivery times vary by location:
Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.
Shipping includes express delivery, tracking, and signature upon delivery to ensure the safety and integrity of the goods.
We offer:
Once your order is confirmed, you will be contacted with details about the shipping method and any applicable costs.
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery.
If you wish to return a product, please contact us first at [email protected] with your order number to initiate the return process. We will provide you with the appropriate return instructions and address.
In compliance with EU consumer protection law (Directive 2011/83/EU), customers located in the European Union are entitled to a 14-day right of withdrawal. For EU customers, we will cover international return shipping costs or provide a prepaid return label upon request.
Return conditions:
While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at [email protected] for assistance.
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund as appropriate after reviewing the case.